FAQs

 Tracking and Delivery
1. Where is my order?
Please check the tracking details provided in your shipping confirmation email. This email is separate from your order confirmation, so be sure not to overlook it!

You can track your order by visiting this link: https://www.correos.es/es/es/particulares.

2. Will I be charged for delivery?

The shipping costs will be revealed at the final step of the checkout process, just before you complete your purchase.

3. What if the package is lost / not delivered?

Kindly contact us at hola@sarvacasa.com within 48 hours of receiving your delivery notification to confirm your shipping address. We’ll be glad to assist you with the next steps!

4. Can I change my delivery address after I've placed my order?

After your order has been processed, the delivery address you've provided cannot be modified or updated.

 

Shipping

 1. Do you ship internationally?

Currently we deliver in Spain only.

 

Payment and Security 

1. What payment methods do you accept?

We accept credit and debit card payments for all transactions made during the purchase process.

2. Is my account and payment information secure?

Yes (will add few points related to this about how we are securing the data).

 

 Order

1. Can I place an order for a product that's out of stock?

No, we currently do not accept orders for products that are unavailable. Please check back later or sign up for notifications when the item is restocked.

2. Will I get the exact product(s) as shown in the images on your website?

Yes, the items you receive will be the same as those shown in the website images, reflecting the exact product features and details.

3. Are there any hidden charges?

No, all costs, including taxes and shipping fees, will be clearly displayed during the checkout process. There are no undisclosed or hidden charges involved in your purchase.

4. Will I have to pay anything extra if I choose Cash on Delivery [If any COD available]?

Currently, we do not offer the Cash on Delivery option, so there are no additional charges for this payment method.

5. Do I need to show my ID when my order arrives?

Typically, you won't need to show your ID, but this requirement may vary based on the specific courier service handling your delivery.

6. Can I cancel or change my order?

Once an order has been processed, we are not able to change or cancel your order. If you no longer need the items you purchased, you can start a return once they are delivered.

 

Return and Exchange 
 1. Can I exchange my purchase for another product?

Once you receive your item, you can return it and then place a new order for the product you desire. This way, you can select something else that better suits your needs or preferences.

2. I just returned my products. When will I receive my refund?

As soon as we receive your returned items, we will perform a quick quality check. Typically, you can expect your refund to be processed within minutes after that, so you should see it reflected in your account shortly.

3. What if my order is damaged?

We are committed to delivering high-quality products and want you to be thrilled with your purchase.

Please check all items within 3 days of receiving them. If you notice any damage or have concerns about the quality, don't hesitate to contact our client experience team at hola@sarvacasa.com for help.